◆ Care

Shipping & Returns

Last updated: [date] · Working draft — have a professional review before relying on it.

Shipping

Complimentary delivery is offered within Italy, the Netherlands, Belgium, Luxembourg, Denmark, and France. Orders are prepared within [1–2] business days. Delivery time and any cost are shown at checkout based on your destination. A tracking link is emailed when your order ships.

For any EU destination, VAT is included in the price. If we ship to a non-EU destination, import duties or taxes may apply and are the recipient's responsibility.

If a parcel is returned to us due to an incorrect address or non-collection, we will contact you to arrange redelivery, which may incur a further shipping charge. If an order is lost or damaged in transit, contact us at inari@idun-cosmetics.com and we will resolve it.

Your 14-day right of withdrawal (EU consumers)

Under the Italian Consumer Code (implementing EU Directive 2011/83), you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason — subject to the hygiene exception below.

⚠️ Important exception for cosmetics (sealed goods). By law, the right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery (Codice del Consumo Art. 59(1)(e)). This means opened or unsealed elixirs cannot be returned. Unopened, unused products with the seal intact may be returned within 14 days.

How to withdraw

Tell us within 14 days by emailing inari@idun-cosmetics.com with your order number, or use the model form below. Return the item within 14 days of notifying us. Return shipping costs are borne by the customer unless the item is faulty or incorrect. Please pack items securely; you are responsible for the goods until we receive them.

Refunds

Once we receive and inspect the returned item, we refund within 14 days using the same payment method you used, including standard outbound delivery cost (we are not obliged to refund the extra cost of an upgraded delivery you chose). We may withhold the refund until the goods are returned.

Faulty, damaged, or wrong items

Contact us within a reasonable time of discovery and we will arrange a replacement or full refund, including return costs, under the legal guarantee of conformity.

Model withdrawal form

To: IDUN Cosmetics S.R.L. Semplificata, Piazzola 2, 56040 Montecatini Val di Cecina (PI), Italia — inari@idun-cosmetics.com I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: Ordered on / received on: __________ Order no.: __________ Name: __________ Address: __________ Date: __________ Signature (if on paper): __________